Frequently Asked Questions

Products

If you need service for your Honda Aquatrax, please contact your local dealer. You can find your closest Honda Dealer that services personal watercraft here. For further information, you can contact Honda Motorcycle Customer Service at (866) 784-1870.

Honda engines are designed and certified to run on regular unleaded gasoline.

Gasoline is allowed, by regulation, to contain a variety of additives. The same regulation limits how much of some additives, such as alcohol, can be included in the fuel and still allow it to be sold as gasoline. If you look in a Honda product owner’s manual, you will see that a maximum of 10% ethanol is allowed in gasoline (other oxygenates are also listed). Honda engines are designed for good performance and efficient operation using gasoline containing from 0 to 10% ethanol.

E85, a mixture of 85% ethanol and 15% gasoline, has been in the news recently. E85 is an alternative fuel; it is not gasoline. Honda Marine engines are not currently designed or certified to run on E85 or any other alternative fuel.

Always refer to the owner’s manual for your Honda to get a list of recommended fuel and the current approved additives.

For other gasoline related questions, please see the Fuel Recommendations page.

Honda engines are developed, tested, and certified with petroleum based motor oils as a lubricant. We recommend Honda Marine 10W-30 FC-W engine oil or 5W-30M engine oil (see your owner’s manual for recommended oil) available through your local Honda Marine dealer. Honda FC-W Marine engine oil is specially formulated for use in marine engines and has several advantages over automotive oil. See your owner’s manual for oil change intervals.

Manuals/Brochures

Owner's Manuals can be downloaded from our website.  Find an Owner’s Manual here.


Service manuals are available to purchase from:

To order, you will need to know the model name and serial number of your outboard motor. Find your model and serial number here.

You can purchase a Parts Catalog through any Authorized Servicing Honda Marine Dealer.

You can order Parts Catalogs through any authorized Honda Marine Dealer. Find a dealer here.

Parts and Service

Click here to see the Serial Number Locator.


You can order parts through any authorized Servicing Honda Marine Dealer.

In order to assure you receive the correct part, please provide your dealer with the model and serial number of your equipment (or the engine number if ordering engine parts).

Find your model and serial number.

If you purchased a new piece of equipment and are missing parts or manuals, you need to contact your selling dealer.

Used, pre-owned, or reconditioned products are sold as is. Any damaged or missing parts are the responsibility of the buyer or the retailer, not American Honda Motor Co.

If you have further questions you may contact our Customer Relations office at 770-497-6400.

If you are calling from Canada or need information or assistance in Canada, please contact Honda of Canada Customer Relations:

Honda Canada Inc
180 Honda Blvd
Markham, Ontario L6C 0H9


Toll-Free – 1-888-9HONDA (1-888-946-6329)
Toronto area only – (416) 299-3400
www.honda.ca

American Honda only distributes and supports products sold in the United States, Puerto Rico and the U.S. Virgin Islands and dealers in the same areas.

If you need to find a dealership outside of the United States for service, visit Honda’s worldwide website at www.world.honda.com

Hours of Operation: 8:30 – 6pm EST
Phone #: 770-497-6400
Address:
Honda Power Equipment
Attn: Customer Relations
4900 Marconi Drive
Alpharetta, GA 30005-8847

Information we need when you contact our Customer Relations Office:

  • Your name and address
  • Owner’s name and address if different from above
  • Full Model Name and serial number Find your model and serial number.
  • Date of Purchase
  • Selling Dealer
  • Description of problem

Most salt/polluted water problems can be avoided by following a few simple steps. Click here to download or print our Salt Water Operation handout.
It’s also important to clean and flush your Honda outboard, touch up any chipped or scratched paint, and lubricate controls with appropriate marine lubricants.

Most fuel-related problems can be avoided by following a few simple steps.

Warranty

Your warranty is based upon when your Honda Marine engine was originally sold.  Contact your selling dealer or Honda Marine Customer Relations at 770-497-6400 for more information.

Click here for a copy of the current Outboard Motors Distributor’s Limited Warranty statement.

You may take your Honda product to any authorized Honda Marine Servicing Dealer in the United States that carries your particular product line for warranty repairs. When taking your product in for warranty service, you must provide proof of purchase.

NOTE: To qualify for warranty, the product must be purchased in the United States, Puerto Rico or the U.S. Virgin Islands* and the product must be an American model. If your outboard was purchased outside of these countries (including Canada) you must take your motor back to the country where it was purchased for warranty consideration.

There is no charge to transfer a warranty. To do so, send a letter to the following address and include the information listed below:

Honda Power Equipment
Attn: Customer Service / Product Registration
4900 Marconi Drive
Alpharetta, GA 30005-8847

  • Complete model and serial number information. Find your model and serial number.
  • Original date of purchase
  • Date of ownership transfer
  • Previous owner’s name, address and phone number
  • New owner’s name, address and phone number

Please take your outboard to your local Honda Marine Servicing Dealer for inspection, diagnosis, and repair.

General

For U.S. inquiries only: If you are interested in selling Honda outboards and/or Honda powered boats as an authorized sales and service dealer, please call 1-678-339-2612 (M-F, 9am-5pm EST).

For non U.S. inquiries: please email hpp_americas@honda.co.jp